Our Commitment to Customer Satisfaction

 

At Sarhad Furniture Mart, we take pride in the quality of our furniture and customer service. However, we understand that sometimes a purchase may not meet your expectations. If you are not completely satisfied with your order, we are here to help.

 

Return and Refund Process

 

If you wish to return a product, please contact us within 7 days of receiving your order. The product must be in its original condition, unused, and in the original packaging. Once your return is approved, we will issue a full refund, excluding shipping costs.

 

Conditions for Refund

 

• The product must be returned within 7 days of delivery.
• Furniture must be in its original, unassembled condition.
• Custom-made furniture is non-refundable.
• Return shipping costs are the responsibility of the customer.

 

How to Initiate a Refund

 

To request a return or refund, please contact our customer service team at sarhadfurnituremart@gmail.com or call us at +92 307 0769646. Be sure to provide your order number and details about the product.

 

Refund Processing Time

 

Once your return is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.